Fab Ideaz FAQs - Get Insights on Personalized Gifts, Party Supplies, and More

Looking for information on personalized gifts, customized party accessories, or order details? Find all the answers in Fab Ideaz's comprehensive FAQ section. Get insights on everything from 'Personalized Christmas Gifts' to 'Temporary Tattoos' and 'Foil Balloons.

Q: Where are you based?

A: We are based in Melbourne Victoria, an Australian owned family party supplies business

Q: How do I place an order on your website?

A: Ordering on our website is easy! Simply browse our selection of party supplies and add the items you want to your shopping cart. When you're ready to check out, enter your shipping and payment information, and submit your order.

Q: How long will it take to receive my order?

A: We strive to process and ship all orders within 1-2 business days. Shipping times vary depending on your location, but most orders arrive within 3-5 business days within Australia or 6-10 working days internationally. You will receive a shipping confirmation email with a tracking number once your order has shipped.

Q: What payment methods do you accept?

A: We accept all major credit cards, as well as PayPal, ApplePay, & Google Pay.

Q: Do you offer international shipping?

A: Yes, we do! Please note that shipping times and fees may vary depending on your location.

Q: Can I cancel or modify my order after it has been placed?

A: We cannot guarantee that orders can be cancelled or modified once they have been placed. However, please contact us as soon as possible if you need to make any changes to your order and we will do our best to accommodate your request.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase! If you are not happy with your order for any reason, please contact us within 30 days of receiving your order to initiate a return. Items must be unused and in their original packaging. Shipping fees are non-refundable, and customers are responsible for return shipping costs.

Q: Do you offer discounts for bulk orders?

A: Yes, we do! Please contact us for information on bulk pricing and discounts.

Q: How can I contact customer service?

A: You can reach us by email at info@fabideaz.com.au or drop us a message here. We are available Monday through Friday from 9am to 5pm AEST.